Autonomous Claims Routing & Data Extraction
The Problem
A 200-person insurance company's adjusters were spending 45 minutes per claim on document review, classification, and data extraction — before they could begin actual claims assessment.
The Solution
An autonomous AI agent system that reads incoming claims, classifies by type and complexity using ML signals, extracts 23 structured data fields, and routes to the correct adjuster team — with full audit trail and human escalation for edge cases.
Measured Results
Business Impact
The team expanded their book of business by 40% without adding headcount. Adjusters now focus exclusively on coverage assessment.
Tech Stack