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FNOL packs auto-classified and routed — adjusters cut intake from ~45 minutes to ~5–8 on standard claims.
The Problem
A mid-market P&C insurer's adjusters spent ~45 minutes per claim on intake triage, document classification, and field extraction before substantive coverage review could begin.
The Solution
An agent workflow that reads incoming FNOL packs, classifies claim type and complexity, extracts structured fields, and routes to the right queue — with full audit trail and human escalation for edge cases.
Business Impact
Adjusters spend most of their day on coverage decisions instead of paperwork. Leadership reported capacity gain without a proportional hiring bump — exact growth varies by book mix.
Insurance AI industry pageTech Stack
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